Round Two: Appealing the revokation of Yahoo Answers points

A very helpful person posted a link in the comments that posted to a place where people can appeal “You have violated… and your post has been deleted” type occurances.

I wrote the following:

Please explain how I am in violation of the rules?
I put off the appeal until I had all the information to present in one submission.

Question:
“My company is getting rid of old PCs and I’m considering buying one. They have completely wiped out the hard drive, so there is no OS installed at all. Previously it had Windows Me or 2000 on it (not sure which). Is it going to be foolish of me to think I can buy Windows XP and install it myself? What kind of problems can I expect to run into?”

Answer:
“If you buy the XP disks you just get that – XP. No MS office, no other programs other than the very basics.
If you’re starting over anyways, grab a blank CD and use imgburn ( http://imgburn.com/ ) to burn an Ubuntu ( http://ubuntu.com/ ) or Kubuntu ( http://kubuntu.com/ ) .iso on there.
Put the burned CD in the CD tray and restart the computer. It doesn’t need a hard drive at all to run – it loads into the computer’s RAM (temporary memory).
K/ubuntu comes fully loaded and thousands of other programs are just a few clicks away – you just look them up in a built in installer, it grabs the stuff needed and installs it all. It’s free in both senses of the word – free of cost and free of obligations.”

Notes:
I believe my answer was relevant – it addressed the “problems s/he could expect to run into”, it even gave him/her details on how to get, burn and use a very easy way to test drive an OS that would solve his/her needs.
The other Answers people gave covered the “buying and installing of XP”

This is my first and only “violation” and I would like to avoid any future issues. Please explain how my answer is in error.
Thank you for your time,
Amanda

And left it to be replied to. I expected to get e-mail notices when someone replied to my thread. I didn’t get any official notices of any replies. (They should change that, hint hint Yahoo)

What I did get was this:

I posted this on the Message Board, but in case it’s deleted before you check there again, I thought I’d send you a copy.

Amanda,

I think you should pursue this further.

Jane F. says your post “was not an attempt to answer the question about installing a certain operating system” However, the actual question consisted of two parts. “Is it going to be foolish of me to think I can buy Windows XP and install it myself? What kind of problems can I expect to run into?”

In other words, the asker did not want to know just the specifics of the XP installation process, but rather wanted to know: should they buy and install XP? what problems will they have? The question is not focused solely on the install process itself, it’s really a question about the advantages and disadvantages of buying the XP operating system disks.

You answered that if a person buys Windows XP they only get the operating system, they don’t get MS office or programs other than the very basics. That would clearly be a problem for the average home user who will need a word processing program, at the very least. The only reasonable view is that this an answer to the question. Since only an “attempt” at an answer is necessary, this violation should be overturned.

I think you should ask Jane to reconsider, or find out what the next highest level of appeal is.

[Jean Clemens]

Needless to say, when I checked my thread (which I bookmarked), her answer was not there.

What was there was this:

As discussed earlier, while your post is on a related topic, it was not an attempt to answer the question about installing a certain operating system and was removed for this reason. If you’d like to share what you know on related topics rather than on this question, use the advanced search to find more questions you’re interested in.

Jane F.

So I returned to reading my Yahoo Mail in Thunderbird while mulling over what the answer was to my appeal. I then read an email from Yahoo returning my points, which I included in my reply to Jane F.:

So… to clarify Yahoo’s stance:
There is only one question per Question posted; regardless of other semi-statements ending in a question mark.

Answering any question asked except the main question will have the Answer removed, the points revoked and a negative mark on the Answerer’s record will be issued.

And yet… I’ve had my points returned:
Subject: Yahoo! Answers Points Restored (KMM52219628V58956L0KM)
Message: Hello,

We have reviewed your request, and have restored your points on Yahoo!
Answers. We apologize for any inconvenience.

Regards,
Carmen

Yahoo! Customer Care
http://www.yahoo.com/

I logged in today and got 32 points – 3 best answers and the revoked 2.

My next two questions are:
Why wasn’t the reinstatement of the points in question not stated in this thread?
Is there still a negative mark in my records?

It should be interesting if / when there is a reply. That I have all this documented in a place that Yahoo can’t go into and arbitrarily delete… puts my mind a bit more at ease.

Oh, and to those who have been in the appeal boards at least once:

Yes, I know there are times when the answer to an appeal is punative (the account is deleted). No worries… I have all my emails stored on my computer. My 360 blog will be backed up shortly.

No… I don’t trust these [profanity] the distance I could pick up Canada and throw it. I’ve seen too much to be that naive.

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One Response to “Round Two: Appealing the revokation of Yahoo Answers points”

  1. archimerged Says:

    Thanks for “very helpful person” remark. Don’t forget to mention that Wikipedia was the source of the link.

    http://en.wikipedia.org/wiki/Yahoo_answers#Complaint_system


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